Customer Care Agent

Customer Care Agent 
Deutsche Lufthansa - Copenhagen

Deutsche Lufthansa AG Location: Copenhagen Lufthansa is looking for a Customer Care Agent for our office in Copenhagen. You will be mulighed experience a dynamic working environment with a highly motivated team of 18 people, hvor key words are dynamic, change, "drive", innovation, creativity, humor and teamwork. The Customer Care Agent is the contact person for the service providers. He / she monitors and supports all service providers in his / here Allocated area sikre the highest level of customer service and satisfaction. He / she giver service support at local level. General tasks Dedicated contact person for service providers innenfor organization are. Ensuring att all queries are channeled two The appropriate service provider Keeping service providers Constantly informert about local and market-specific prices, Campaigns and actions Offering guidance and support for særlig besværligt problems and requests to the service provider Participating in and assisting thing with service and efficiency improvements and the optimization Your profile Technical kompetencer A-level/High school diploma or equivalent Commercial training and several years of industry related work experience Tariff and ticketing knowledge as well as good knowledge of the Lufthansa products are Desirable Good knowledge of MS Office applications Excellent command of local language and English botheration skrevet and spoken Knowledge of German Desirable Personal kompetencer Diligent and systematisk approach to work Good linguistic skills Ability to formidle with kunder at all levels Flexibility Ability to work under pressure and som afgørende Ability to deal with conflicts Proactive attitude Empathy Social skills Team player Assertiveness Poss. psychological test

visit official our website : https://career.be-lufthansa.com/index.php?ac=jobad&hideFrame=1&id=27769&jobad_id[]=27769